Gupshup vs Tidio: who uses which
Customers, public proof and the companies that use both.
On usedby, 34 companies use Gupshup and 46 use Tidio. No company is listed with both yet.Latest check Oct 8, 2026: 78 of 80 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gupshup, Tidio, or both
Every company with a public proof for at least one of the two tools.
34
use only Gupshup
0
companies use both
46
use only Tidio
34 companies use only Gupshup, 46 use only Tidio and 0 use both, out of the 80 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Tidio yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gupshup
TidioWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gupshup
reduced the average property listing time from 3 days to just 6 minutes
NoBroker
Vendor case study, gupshup.ai, published Mar 26, 2023
achieving 40X user growth since launch
Axis Bank
Vendor case study, gupshup.ai, published Mar 26, 2023
Tidio
59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance
Secureframe
Vendor case study, tidio.com, published Mar 24, 2026
400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions
MattressNextDay
Vendor case study, tidio.com, published Mar 23, 2026
Questions about Gupshup and Tidio
Which is used more, Gupshup or Tidio?
Tidio has more customers on usedby: 46 against 34 for Gupshup.
Do companies use both Gupshup and Tidio?
usedby has not found a company with a confirmed or observed line on both Gupshup and Tidio yet.
Who uses Gupshup?
34 companies on usedby, each with the public page that shows it. See who uses Gupshup.
Who uses Tidio?
46 companies on usedby, each with the public page that shows it. See who uses Tidio.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.