Gupshup vs Live Person: who uses which
Customers, public proof and the companies that use both.
On usedby, 34 companies use Gupshup and 41 use Live Person. 1 company uses both, including HSBC. Live Person leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 71 of 75 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gupshup, Live Person, or both
Every company with a public proof for at least one of the two tools.
33
use only Gupshup
1
company uses both
40
use only Live Person
33 companies use only Gupshup, 40 use only Live Person and 1 uses both, out of the 74 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 2, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 HSBC |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Gupshup, Live Person or both: a share of the companies on usedby, not of the market.
Gupshup onlyBothLive Person only
More common with Live Person
- Banking & Mortgages6 of the 6 Banking & Mortgages companies on usedby that use either tool use Live Person, 1 of them alongside Gupshup.
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Live Person.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
GupshupLive PersonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gupshup
reduced the average property listing time from 3 days to just 6 minutes
NoBroker
Vendor case study, gupshup.ai, published Mar 26, 2023
achieving 40X user growth since launch
Axis Bank
Vendor case study, gupshup.ai, published Mar 26, 2023
Live Person
No reviewed story for Live Person yet.
Questions about Gupshup and Live Person
Which is used more, Gupshup or Live Person?
Live Person has more customers on usedby: 41 against 34 for Gupshup.
Do companies use both Gupshup and Live Person?
Yes. 1 company uses both on usedby, including HSBC.
Who uses Gupshup?
34 companies on usedby, each with the public page that shows it. See who uses Gupshup.
Who uses Live Person?
41 companies on usedby, each with the public page that shows it. See who uses Live Person.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.