Customer service and support automation
1,289 companies on usedby use at least one of the 48 tools in this category with a public customer. Intercom leads with 112 companies. Then come Cognigy (57) and Sierra (50). 88 companies run two of these tools or more. The most common pair is Decagon with Assembled (4 companies).Latest check Oct 8, 2026: 1356 of 1,403 public lines checked. Counts are of companies on usedby, not of the whole market: we list a company when a public page shows its AI tools.
1,289
companies on usedby use a tool of this category
Companies with a public line for each tool. Job-post signals count and are drawn apart in the proof bar.
| # | Tool | Customers | Proof |
|---|---|---|---|
| 1 |  Intercom | 112 | |
| 2 |  Cognigy | 57 | |
| 3 |  Sierra | 50 | |
| 4 |  Moveworks | 48 | |
| 4 |  Sanas | 48 | |
| 6 |  Leena AI | 47 | |
| 6 |  Talkdesk | 47 | |
| 8 |  Tidio | 46 | |
| 9 |  Decagon | 43 | |
| 10 |  Live Person | 41 | |
| 11 |  Dialpad | 40 | |
| 12 |  Assembled | 39 | |
| 12 |  CallMiner | 39 | |
| 12 |  DevRev | 39 | |
| 15 |  Parloa | 36 | |
| 16 |  Ada | 35 | |
| 16 |  Pylon | 35 | |
| 18 |  Gupshup | 34 | |
| 19 |  Kustomer | 32 | |
| 20 |  Crescendo | 31 | |
| 21 |  Blip | 28 | |
| 22 |  EliseAI | 27 | |
| 22 |  Yellow.ai | 27 | |
| 22 |  Zendesk AI | 27 | |
| 25 |  Observe Ai | 24 | |
| 25 |  Zowie | 24 | |
| 27 |  Forethought | 23 | |
| 27 |  Maven | 23 | |
| 27 |  Resolve | 23 | |
| 27 |  Sprinklr | 23 | |
| 31 |  Gorgias | 22 | |
| 31 |  Yuma | 22 | |
| 33 |  Duckle | 21 | |
| 34 |  Hiver | 19 | |
| 34 |  Level AI | 19 | |
| 34 |  Lorikeet | 19 | |
| 37 |  Cresta | 18 | |
| 38 |  Gradient Labs | 17 | |
| 38 |  Rasa | 17 | |
| 40 |  Balto | 14 | |
| 40 |  Mindset | 14 | |
| 42 |  iAdvize | 13 | |
| 43 |  Glia | 10 | |
| 44 |  Netomi | 9 | |
| 45 |  Giga | 7 | |
| 46 |  ASAPP | 6 | |
| 47 |  Salient | 4 | |
| 47 |  Skolbot | 4 |
88 companies run two of these tools or more. The most common pair is Decagon with Assembled, at 4 companies.
Intercom112 customersIntercom is used by 112 companies on usedby, 78 confirmed by a case study, a named quote or a press release. Named customers include Amazon, Atlassian, and Anthropic. Who uses Intercom
Customer page: intercom.com. Latest check of 112 of 112 lines: Oct 7, 2026.
Cognigy57 customersCognigy is used by 57 companies on usedby, 39 confirmed by a case study, a named quote or a press release. Named customers include Toyota, Mercedes Benz, and Bayer. Who uses Cognigy, Cognigy vs Parloa
Customer page: cognigy.com. Latest check of 54 of 57 lines: Oct 2, 2026.
Sierra50 customersSierra is used by 50 companies on usedby, 37 confirmed by a case study, a named quote or a press release. Named customers include SoftBank, Uber, and Vanguard. Who uses Sierra, Assembled vs Sierra
Customer page: sierra.ai. Latest check of 50 of 50 lines: Oct 7, 2026.
Moveworks48 customersMoveworks is used by 48 companies on usedby, 29 confirmed by a case study, a named quote or a press release. Named customers include Toyota, Coca Cola, and Github. Who uses Moveworks
Customer page: moveworks.com. Latest check of 48 of 48 lines: Oct 5, 2026.
Companies on usedby per category, and the tools with a public customer.
Companies first listed by a tool of this category in the last 90 days.
Side-by-side pages with the companies behind each tool.
Answers drawn from usedby data.
Intercom, used by 112 of the 1,289 companies on usedby in this category. Then come Cognigy (57) and Sierra (50). Who uses Intercom.
Intercom: 112 companies on usedby, against 57 for Cognigy.
Yes: 88 of the 1,289 companies on usedby in this category run two or more. The most common pair is Decagon with Assembled (4 companies).
By the number of companies with a public line for each tool, read from dated captures of vendor customer pages, case studies, press releases and job posts. Job-post signals count in the totals and are shown apart. usedby lists a company when a public page shows it, so these counts describe the companies on usedby, not the whole market.
