21
companies use Duckle
21 companies use Duckle. 14% are in Artificial Intelligence. Confirmed or observed customers include Discord, Slack, and Zendesk. 4 of them are confirmed by a published case study, quote or press release.Latest check Oct 4, 2026: 17 of 21 companies checked, from 6 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 4 confirmed, 17 observed
- Top industry
- Artificial Intelligence, 14% of customers
- Most similar
- Sierra, 1 shared customer
- Website
- duckie.ai
What Duckle does
Duckie is an AI support agent that helps SaaS companies handle technical support. It learns from documentation and past tickets to resolve customer issues automatically.
Written by usedby from duckie.ai.
Main features
Common uses
21 companies use Duckle
Every company below links to the public page that shows it uses Duckle. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Discord | DevTools & Infrastructure | |
 Slack | DevTools & Infrastructure | |
 Zendesk | Sales Tech & CRM | |
 Abbiamo | — | |
 Automox | — | |
 Grid | — | |
 Vanquish | — | |
 AvantStay | Travel & Hospitality | |
 Collate | — | |
 Dynamic | Crypto & Web3 |
Is Duckle right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 117 Artificial Intelligence companies on usedby, 3 are listed as Duckle customers. 15 use only another Customer Service Automation tool.
- Duckle only, 2%
- Duckle and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 13%
- No Customer Service Automation tool we can see, 84%
These are companies usedby tracks because a public page names them, often Duckle's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Duckle and its customers. Each one links to its dated source. We quote, we do not score.
66%reduction in support cost
AbbiamoVendor case studyCaptured Oct 4, 2026Duckie costs the same as one full-time employee I had. And I got rid of three. But more than the savings, I don't need to deal with hiring people, training people, watching the knowledge walk out the door when they leave. That's the real value.We are able to take that time and invest it into these other things, like tooling and improvements that we weren't able to do before, because we were so weighed down by the turn-and-burn life of tickets.Before you buy Duckle
What Duckle publishes on the points buyers check first, each with its source and check date.
| Integrations | Slack, Discord, Gmail, Confluence, Notion, Google Drive, Sentry, Jira, Linear, GitHub, Zendesk, Intercom | duckie.ai, checked Oct 7, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Duckle work with the tools we already use?
Duckle alternatives
Tools compared with Duckle most often, with the customers they share.
| Tool | Customers | Shared with Duckle | Compare |
|---|---|---|---|
 Sierra50 customers, 1 shared | 50 | 1 | Duckle vs Sierra |
 Cognigy57 customers, 0 shared | 57 | 0 | Duckle vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Duckle vs Intercom |
 Sanas48 customers, 0 shared | 48 | 0 | Duckle vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Duckle vs Talkdesk |
Questions about Duckle
Who uses Duckle?
21 companies use Duckle, including Discord, Slack, and Zendesk.
Which industries use Duckle?
The industries with the most Duckle customers are Artificial Intelligence (3), DevTools & Infrastructure (3), and Data & Analytics (2).
What are the alternatives to Duckle?
The tools compared with Duckle most often are Sierra (50 customers, 1 shared), Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Duckle alternatives.
How does usedby know who uses Duckle?
Each company is linked to a public page that names it: Duckle's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (4): a case study, a named quote or a press release. Observed (17): Duckle shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Duckle, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 4, 2026, and 17 of 21 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Duckle started on October 4, 2026. New customers appear after two complete checks of its pages.