Duckle vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 21 companies use Duckle and 114 use Intercom. No company is listed with both yet. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 131 of 135 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Duckle, Intercom, or both
Every company with a public proof for at least one of the two tools.
21
use only Duckle
0
companies use both
114
use only Intercom
21 companies use only Duckle, 114 use only Intercom and 0 use both, out of the 135 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 4, 2026.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Duckle, Intercom or both: a share of the companies on usedby, not of the market.
Duckle onlyBothIntercom only
More common with Intercom
- Artificial Intelligence5 of the 8 Artificial Intelligence companies on usedby that use either tool use Intercom.
- Data & Analytics3 of the 5 Data & Analytics companies on usedby that use either tool use Intercom.
- Sales Tech & CRM4 of the 5 Sales Tech & CRM companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
DuckleIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Duckle
66% reduction in support cost
Abbiamo
Vendor case study, duckie.ai, captured Oct 4, 2026
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Questions about Duckle and Intercom
Which is used more, Duckle or Intercom?
Intercom has more customers on usedby: 114 against 21 for Duckle.
Do companies use both Duckle and Intercom?
usedby has not found a company with a confirmed or observed line on both Duckle and Intercom yet.
Who uses Duckle?
21 companies on usedby, each with the public page that shows it. See who uses Duckle.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.