Cognigy vs Duckle: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 21 use Duckle. No company is listed with both yet. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 72 of 79 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Duckle, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
21
use only Duckle
58 companies use only Cognigy, 21 use only Duckle and 0 use both, out of the 79 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 4, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Cognigy, Duckle or both: a share of the companies on usedby, not of the market.
Cognigy onlyBothDuckle only
More common with Cognigy
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Cognigy.
- Travel & Hospitality4 of the 5 Travel & Hospitality companies on usedby that use either tool use Cognigy.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
DuckleWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Duckle
66% reduction in support cost
Abbiamo
Vendor case study, duckie.ai, captured Oct 4, 2026
Questions about Cognigy and Duckle
Which is used more, Cognigy or Duckle?
Cognigy has more customers on usedby: 58 against 21 for Duckle.
Do companies use both Cognigy and Duckle?
usedby has not found a company with a confirmed or observed line on both Cognigy and Duckle yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Duckle?
21 companies on usedby, each with the public page that shows it. See who uses Duckle.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.