Zendesk AI27 customers
Used by 27 companies on usedby, 4 of them in DevTools & Infrastructure. 2 also use Duckle. Compare Duckle and Zendesk AI
Source: zendesk.com, latest capture Oct 5, 2026.
4 of the 21 Duckle customers on usedby also use another tool on this list. The tools most often used by the same companies are Zendesk AI (2 shared, 27 customers in all), Sierra (1 shared, 50 customers in all), and Pylon (1 shared, 35 customers in all).Latest check Oct 8, 2026: 630 of 655 public lines checked. Customer counts include every proof level, job-post signals included. Shared customers are counted on confirmed or observed lines on both tools.
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Duckle customers also use another tool on this list
Zendesk AI shares the most companies with Duckle: 2 companies use both.
Ranked by shared customers
Tools of the same or a competing category, from another vendor, used by at least one company that also uses Duckle. A shared customer has a confirmed or observed line on both tools.
| # | Alternative | Shared with Duckle | Customers | Compare |
|---|---|---|---|---|
| 1 | Zendesk AIMostly DevTools & Infrastructure (4) | 2 | 27 | Compare Duckle vs Zendesk AI |
| 2 |  Sierra | 1 | 50 | Compare Duckle vs Sierra |
| 3 |  PylonMostly DevTools & Infrastructure (7) | 1 | 35 | Compare Duckle vs Pylon |
| 4 |  Hiver | 1 | 19 | Compare Duckle vs Hiver |
Sierra50 customers
Used by 50 companies on usedby. 1 also uses Duckle. Compare Duckle and Sierra
Source: sierra.ai, latest capture Oct 7, 2026.
Pylon35 customers
Used by 35 companies on usedby, 7 of them in DevTools & Infrastructure. 1 also uses Duckle. Compare Duckle and Pylon
Source: usepylon.com, latest capture Oct 8, 2026.
Hiver19 customers
Used by 19 companies on usedby. 1 also uses Duckle. Compare Duckle and Hiver
Source: hiverhq.com, latest capture Oct 3, 2026.
Other Customer Service Automation tools on usedby
Same category, with public customers, but no company named with Duckle yet.
Switch signals
A company that left one vendor's page and appeared on another's.
No switch publishedA switch needs a departure from one vendor's page, seen on two checks in a row, and a dated arrival on another. usedby does not publish departures yet, so no switch shows here.
By industry
Which of these tools the companies on usedby use, by industry. Each row counts the companies of that industry on usedby that use at least one of these tools.
| Industry | Most used | Next | Companies |
|---|---|---|---|
| Fintech & Payments |  DevRev29% |  Assembled25% | 24 companies |
| DevTools & Infrastructure | Pylon33% | Assembled14% | 21 companies |
| Artificial Intelligence | Pylon35% |  Intercom29% | 17 companies |
| Telecommunications |  Cognigy33% |  Sanas27% | 15 companies |
| Travel & Hospitality | Cognigy29% | Zendesk AI21% | 14 companies |
Read the first row as: among the 24 Fintech & Payments companies on usedby that use one of these tools, 29% use DevRev. Shares can add up to more than 100% because some companies use two tools.
Questions about Duckle alternatives
Which tool shares the most customers with Duckle?
Zendesk AI: 2 companies use both on usedby. Zendesk AI has 27 customers in all. See who uses Zendesk AI.
Do Duckle customers use other tools too?
4 of the 21 Duckle customers on usedby also use another tool on this list. Zendesk AI shares the most: 2.
Which of Duckle and its alternatives do Fintech & Payments companies on usedby use?
Among the 24 Fintech & Payments companies on usedby that use one of these tools, 29% use DevRev. Assembled comes next, with 25%.
Which of Duckle and its alternatives do DevTools & Infrastructure companies on usedby use?
Among the 21 DevTools & Infrastructure companies on usedby that use one of these tools, 33% use Pylon. Assembled comes next, with 14%.
How does usedby rank Duckle alternatives?
Only tools of the same or a competing category, from another vendor, count. They are ranked by shared customers: companies with a confirmed or observed line on both tools, from public pages, most with a dated capture. Tools with no shared customer are listed apart. Customer counts include every proof level, job-post signals included.