Duckle vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 21 companies use Duckle and 27 use Zendesk AI. 2 companies use both, including Discord and Slack.Latest check Oct 5, 2026: 40 of 48 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Duckle, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
19
use only Duckle
2
companies use both
25
use only Zendesk AI
19 companies use only Duckle, 25 use only Zendesk AI and 2 use both, out of the 46 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 4, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Discord |
 Slack |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Duckle
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Duckle
66% reduction in support cost
Abbiamo
Vendor case study, duckie.ai, captured Oct 4, 2026
Zendesk AI
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about Duckle and Zendesk AI
Which is used more, Duckle or Zendesk AI?
Zendesk AI has more customers on usedby: 27 against 21 for Duckle.
Do companies use both Duckle and Zendesk AI?
Yes. 2 companies use both on usedby, including Discord and Slack.
Who uses Duckle?
21 companies on usedby, each with the public page that shows it. See who uses Duckle.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.