Duckle vs Hiver: who uses which
Customers, public proof and the companies that use both.
On usedby, 21 companies use Duckle and 19 use Hiver. 1 company uses both, including Zendesk.Latest check Oct 4, 2026: 32 of 40 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Duckle, Hiver, or both
Every company with a public proof for at least one of the two tools.
20
use only Duckle
1
company uses both
18
use only Hiver
20 companies use only Duckle, 18 use only Hiver and 1 uses both, out of the 39 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 4, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Zendesk |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Duckle
HiverWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Duckle
66% reduction in support cost
Abbiamo
Vendor case study, duckie.ai, captured Oct 4, 2026
Hiver
61 hours saved every month
Oakland Public Education Fund
Vendor case study, hiverhq.com, captured Oct 3, 2026
Across teams, this translates to over 160 hours saved per month
Travelist
Vendor case study, hiverhq.com, captured Oct 3, 2026
Questions about Duckle and Hiver
Which is used more, Duckle or Hiver?
Duckle has more customers on usedby: 21 against 19 for Hiver.
Do companies use both Duckle and Hiver?
Yes. 1 company uses both on usedby, including Zendesk.
Who uses Duckle?
21 companies on usedby, each with the public page that shows it. See who uses Duckle.
Who uses Hiver?
19 companies on usedby, each with the public page that shows it. See who uses Hiver.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.