Live Person vs Yellow.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 41 companies use Live Person and 27 use Yellow.ai. No company is listed with both yet. Live Person leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 64 of 68 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Live Person, Yellow.ai, or both
Every company with a public proof for at least one of the two tools.
41
use only Live Person
0
companies use both
27
use only Yellow.ai
41 companies use only Live Person, 27 use only Yellow.ai and 0 use both, out of the 68 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 2, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Live Person, Yellow.ai or both: a share of the companies on usedby, not of the market.
Live Person onlyBothYellow.ai only
More common with Live Person
- Banking & Mortgages6 of the 6 Banking & Mortgages companies on usedby that use either tool use Live Person.
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Live Person.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Live Person
Yellow.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Live Person
No reviewed story for Live Person yet.
Yellow.ai
Isha has successfully handled over 21,000 customer and dealer calls with seamless integration
Sony India
Vendor case study, yellow.ai, published Apr 5, 2023
3M+ users engaged within weeks of launch.
Lulu Hypermarket
Vendor case study, yellow.ai, published Apr 20, 2026
Questions about Live Person and Yellow.ai
Which is used more, Live Person or Yellow.ai?
Live Person has more customers on usedby: 41 against 27 for Yellow.ai.
Do companies use both Live Person and Yellow.ai?
usedby has not found a company with a confirmed or observed line on both Live Person and Yellow.ai yet.
Who uses Live Person?
41 companies on usedby, each with the public page that shows it. See who uses Live Person.
Who uses Yellow.ai?
27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.