The use case: how Dell deploys Coveo
Dell uses Coveo AI-powered search on its Inside Dell intranet so employees can find content, people and expertise. It combines Coveo reporting with Adobe Analytics to improve relevance and identify content gaps across tools such as Jive, ServiceNow and Workday.
Figures in the source
Figures published in Coveo’s case study. They are not independently measured by usedby.
Inside Dell was the company’s lowest scoring enterprise application for employee satisfaction with an average ESAT score of 23%
brings together 165,000 team members
In the customer’s words
Coveo data and AI will help [our team] uncover preferences and priorities in order to build better experiences, whether it’s a new hire trying to navigate the business or a long-standing contributor just trying to stay connected.Other AI tools used by Dell
Other public relationships recorded on usedby.
Automation AnywhereConfirmed
CelonisConfirmed
PersadoConfirmed
CallMinerObserved
CodeiumObserved
CohereObservedCoveo users in Semiconductors & Hardware
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Coveo’s published case study. We check the public evidence; the results are reported by the vendor.
coveo.com- Source published
- Jan 1, 2018
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
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- The passage quoted aboveChecked
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- The publication dateChecked
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- Dell uses CoveoChecked
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- The result itselfNot checked
We quote it; we did not measure it.
Post launch, ESAT scores climbed from 23% to over 60%, recording the most significant quarterly jump ever by an IT application at Dell and taking home the prize of most improved application each quarter in its first year of operation.