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IT service & employee support tools used by Commerce & Retail companies

Each line links its public proof and the date usedby last checked it.

25

Commerce & Retail companies use IT service & employee support tools

5 confirmed 18 observed 2 signals

The most used: Moveworks (8), Leena AI (8), and ServiceNow (6).Data as of Oct 24, 2026

Ranking

Tools ranked by the Commerce & Retail companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 13 of 25.

  • Compass GroupObserved10,001+ employeesChecked Oct 24, 2026
  • FergusonObserved10,001+ employeesChecked Oct 24, 2026
  • NestléObserved10,001+ employeesChecked Oct 24, 2026

Strongest proof

Confirmed or declared: 5 of 25. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Moveworks8 companies · Checked Oct 24, 20268
    3 confirmed 5 observed

    Moveworks profile

  2. 2Leena AI8 companies · Checked Oct 24, 20268
    0 confirmed 8 observed

    Leena AI profile

  3. 3ServiceNow6 companies · Checked Oct 24, 20266
    1 confirmed 3 observed 2 signals

    ServiceNow profile

  4. 4Serval4 companies · Checked Oct 19, 20264
    1 confirmed 3 observed

    Serval profile

  5. 5Atomicwork1 company · Checked Oct 22, 20261
    0 confirmed 1 observed

    Atomicwork profile

How usedby counts

5 confirmed 18 observed 2 signals

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 24, 2026.

Questions

Which IT service & employee support tools do Commerce & Retail companies use most?

Moveworks leads: 8 of the 25 Commerce & Retail companies on usedby that use IT service & employee support tools use it. Next: Leena AI (8), ServiceNow (6), Serval (4), and Atomicwork (1). See Moveworks.

How many Commerce & Retail companies use IT service & employee support tools?

25 Commerce & Retail companies on usedby use at least one of 5 IT service & employee support tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 25 companies, each counted at its strongest proof: 5 confirmed, 0 declared, 18 observed and 2 known from a job post.

How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.