Agentforce vs Netomi: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 13 use Netomi. 1 company uses both, including Equinox.Latest check Nov 15, 2026: 51 of 51 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Netomi, or both
Every company with a public proof for at least one of the two tools.
37
listed for Agentforce only
1
company uses both
12
listed for Netomi only
On usedby, 37 companies are listed for Agentforce only, 12 are listed for Netomi only and 1 uses both, out of the 50 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 8, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Netomi |
|---|---|
 Equinox | On or before Oct 2025 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 5; Netomi, 0 of 5. Missing facts remain unverified, not absent features.
Agentforce
NetomiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Netomi
No reviewed story for Netomi yet.
Questions about Agentforce and Netomi
Which is used more, Agentforce or Netomi?
Agentforce has more customers on usedby: 38 against 13 for Netomi.
Do companies use both Agentforce and Netomi?
Yes. 1 company uses both on usedby, including Equinox.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Netomi?
13 companies on usedby, each with the public page that shows it. See who uses Netomi.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.