Agentforce vs Yellow.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 27 use Yellow.ai. 1 company uses both, including PepsiCo.Latest check Nov 15, 2026: 65 of 65 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Yellow.ai, or both
Every company with a public proof for at least one of the two tools.
37
listed for Agentforce only
1
company uses both
26
listed for Yellow.ai only
On usedby, 37 companies are listed for Agentforce only, 26 are listed for Yellow.ai only and 1 uses both, out of the 64 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 8, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 PepsiCo |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 6; Yellow.ai, 3 of 6. Missing facts remain unverified, not absent features.
Agentforce
Yellow.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Yellow.ai
Isha has successfully handled over 21,000 customer and dealer calls with seamless integration
Sony India
Vendor case study, yellow.ai, published Apr 5, 2023
3M+ users engaged within weeks of launch.
Lulu Hypermarket
Vendor case study, yellow.ai, published Apr 20, 2026
Evidence for your decision: Yellow.ai
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Free trial or free plan: YesRecheck required
Plan: Unknown
Free 1 500/month included, then $0.99 per resolution
Integration: FreshdeskRecheck required
Plan: Unknown
Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
Integration: FreshchatRecheck required
Plan: Unknown
Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
Integration: FreshserviceRecheck required
Plan: Unknown
Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
Usage limit: Free: 1 AI agent; 500 chat sessions/month included; then $0.99 per resolutionRecheck required
Plan: Free
Scope: Chat sessions/month; subsequent price unit is resolution
Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; 500/month is the Chat Sessions row. The next unit is per resolution; do not treat sessions and resolutions as equivalent. Exact billing conversion unknown.
Product: Yellow.ai
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
Features Number of AI Agents Chat Sessions Channels Supported (Chat, Voice, Email, SMS) Agentic Omnichannel Builder VoiceX: Natural Voice AI Intelligent Email Agents Code/Pro-Code Access Custom Events Custom Integrations (APIs) Out-of-Box Integrations AI Copilot (Testing, Debug, Optimization) Agents Limit User360 Campaign Management Agentic Discovery (Zero-Setup Automation) Custom Dashboards/Data Explorer LLM Analytics, Sentiment & Topic Tracking Proactive Campaigns & Notifications Role-based Access Controls & Compliance Free 1 500/month included, then $0.99 per resolution Limited Limited Limited Limited Limited Limited Limited Limited Limited 2 1,000 records 1 active, 10 templates Limited Limited Limited Limited Basic Try for free
Questions about Agentforce and Yellow.ai
Which is used more, Agentforce or Yellow.ai?
Agentforce has more customers on usedby: 38 against 27 for Yellow.ai.
Do companies use both Agentforce and Yellow.ai?
Yes. 1 company uses both on usedby, including PepsiCo.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Yellow.ai?
27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.