Balto vs Decagon: who uses which
Customers, public proof and the companies that use both.
On usedby, 14 companies use Balto and 43 use Decagon. No company is listed with both yet.Latest check Oct 7, 2026: 57 of 57 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Balto, Decagon, or both
Every company with a public proof for at least one of the two tools.
14
use only Balto
0
companies use both
43
use only Decagon
14 companies use only Balto, 43 use only Decagon and 0 use both, out of the 57 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Balto
DecagonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Balto
Balto “reduced time spent on silent monitoring and scoring by over 75%.”
BrightBridge Credit Union
Vendor case study, balto.ai, published Sep 17, 2025
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Questions about Balto and Decagon
Which is used more, Balto or Decagon?
Decagon has more customers on usedby: 43 against 14 for Balto.
Do companies use both Balto and Decagon?
usedby has not found a company with a confirmed or observed line on both Balto and Decagon yet.
Who uses Balto?
14 companies on usedby, each with the public page that shows it. See who uses Balto.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.