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Balto vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 14 companies use Balto and 48 use Sanas. No company is listed with both yet.Latest check Oct 8, 2026: 62 of 62 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Balto, Sanas, or both

Every company with a public proof for at least one of the two tools.

14

use only Balto

0

companies use both

48

use only Sanas

14 companies use only Balto, 48 use only Sanas and 0 use both, out of the 62 companies on usedby that use at least one of them.

14customers
7 confirmed 7 observed

Where it lands

Insurance & InsurTech1

Newest customers

No new customer since tracking started on October 7, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Balto and Sanas.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

BaltoSanas
Customersusedby, latest check Oct 8, 2026Balto: 14 (7 confirmed, 7 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Balto: No clear leadSanas: Telecommunications (4)
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsBalto: Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Centerbalto.ai, checked Oct 7, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteBalto: balto.aiSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Balto

Ramp time cut by up to 50%

EmpiRx

Vendor case study, balto.ai, published Apr 21, 2025

Read the story

Balto “reduced time spent on silent monitoring and scoring by over 75%.”

BrightBridge Credit Union

Vendor case study, balto.ai, published Sep 17, 2025

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Balto and Sanas

Which is used more, Balto or Sanas?

Sanas has more customers on usedby: 48 against 14 for Balto.

Do companies use both Balto and Sanas?

usedby has not found a company with a confirmed or observed line on both Balto and Sanas yet.

Who uses Balto?

14 companies on usedby, each with the public page that shows it. See who uses Balto.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.