CallMiner vs Cognigy: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use CallMiner and 58 use Cognigy. No company is listed with both yet. Cognigy leads among the Automotive Manufacturing companies on usedby that use either tool.Latest check Oct 8, 2026: 94 of 97 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses CallMiner, Cognigy, or both
Every company with a public proof for at least one of the two tools.
39
use only CallMiner
0
companies use both
58
use only Cognigy
39 companies use only CallMiner, 58 use only Cognigy and 0 use both, out of the 97 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use CallMiner, Cognigy or both: a share of the companies on usedby, not of the market.
CallMiner onlyBothCognigy only
More common with Cognigy
- Automotive Manufacturing4 of the 6 Automotive Manufacturing companies on usedby that use either tool use Cognigy.
- Airlines & Aviation Services4 of the 5 Airlines & Aviation Services companies on usedby that use either tool use Cognigy.
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Cognigy.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CallMinerCognigyWhat customers report
Results as the vendor or the customer published them, with the source and the date.
CallMiner
No reviewed story for CallMiner yet.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Questions about CallMiner and Cognigy
Which is used more, CallMiner or Cognigy?
Cognigy has more customers on usedby: 58 against 39 for CallMiner.
Do companies use both CallMiner and Cognigy?
usedby has not found a company with a confirmed or observed line on both CallMiner and Cognigy yet.
Who uses CallMiner?
39 companies on usedby, each with the public page that shows it. See who uses CallMiner.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.