Cognigy vs Crescendo: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 31 use Crescendo. No company is listed with both yet. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 86 of 89 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Crescendo, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
31
use only Crescendo
58 companies use only Cognigy, 31 use only Crescendo and 0 use both, out of the 89 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
CrescendoWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Crescendo
With 12,000+ more tickets sold year over year
Webconnex
Vendor case study, crescendo.ai, captured Oct 7, 2026
Questions about Cognigy and Crescendo
Which is used more, Cognigy or Crescendo?
Cognigy has more customers on usedby: 58 against 31 for Crescendo.
Do companies use both Cognigy and Crescendo?
usedby has not found a company with a confirmed or observed line on both Cognigy and Crescendo yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Crescendo?
31 companies on usedby, each with the public page that shows it. See who uses Crescendo.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.