Cognigy vs Decagon: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 43 use Decagon. No company is listed with both yet. Cognigy leads among the Airlines & Aviation Services companies on usedby that use either tool.Latest check Oct 8, 2026: 98 of 101 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Decagon, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
43
use only Decagon
58 companies use only Cognigy, 43 use only Decagon and 0 use both, out of the 101 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Cognigy, Decagon or both: a share of the companies on usedby, not of the market.
Cognigy onlyBothDecagon only
More common with Cognigy
- Airlines & Aviation Services4 of the 6 Airlines & Aviation Services companies on usedby that use either tool use Cognigy.
- Telecommunications5 of the 6 Telecommunications companies on usedby that use either tool use Cognigy.
- Travel & Hospitality4 of the 5 Travel & Hospitality companies on usedby that use either tool use Cognigy.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
DecagonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Questions about Cognigy and Decagon
Which is used more, Cognigy or Decagon?
Cognigy has more customers on usedby: 58 against 43 for Decagon.
Do companies use both Cognigy and Decagon?
usedby has not found a company with a confirmed or observed line on both Cognigy and Decagon yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.