Crescendo vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 31 companies use Crescendo and 47 use Talkdesk. 1 company uses both, including ezCater. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 7, 2026: 76 of 78 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Crescendo, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
30
use only Crescendo
1
company uses both
46
use only Talkdesk
30 companies use only Crescendo, 46 use only Talkdesk and 1 uses both, out of the 77 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 ezCater |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Crescendo
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Crescendo
With 12,000+ more tickets sold year over year
Webconnex
Vendor case study, crescendo.ai, captured Oct 7, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Crescendo and Talkdesk
Which is used more, Crescendo or Talkdesk?
Talkdesk has more customers on usedby: 47 against 31 for Crescendo.
Do companies use both Crescendo and Talkdesk?
Yes. 1 company uses both on usedby, including ezCater.
Who uses Crescendo?
31 companies on usedby, each with the public page that shows it. See who uses Crescendo.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.