Decagon vs Level AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 19 use Level AI. 1 company uses both, including Chime. Decagon leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 8, 2026: 62 of 62 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Level AI, or both
Every company with a public proof for at least one of the two tools.
42
use only Decagon
1
company uses both
18
use only Level AI
42 companies use only Decagon, 18 use only Level AI and 1 uses both, out of the 61 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Chime |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Decagon
Level AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Level AI
Globalfaces now enjoys a 75% conversion rate on verification calls
Globalfaces
Vendor case study, thelevel.ai, captured Oct 8, 2026
13% decrease in its overall call handling time
ezCater
Vendor case study, thelevel.ai, captured Oct 8, 2026
Questions about Decagon and Level AI
Which is used more, Decagon or Level AI?
Decagon has more customers on usedby: 43 against 19 for Level AI.
Do companies use both Decagon and Level AI?
Yes. 1 company uses both on usedby, including Chime.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Level AI?
19 companies on usedby, each with the public page that shows it. See who uses Level AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.