DevRev vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use DevRev and 27 use Zendesk AI. No company is listed with both yet. DevRev leads among the Fintech & Payments companies on usedby that use either tool, Zendesk AI among the DevTools & Infrastructure companies.Latest check Oct 5, 2026: 61 of 66 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses DevRev, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
39
use only DevRev
0
companies use both
27
use only Zendesk AI
39 companies use only DevRev, 27 use only Zendesk AI and 0 use both, out of the 66 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for DevRev yet.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use DevRev, Zendesk AI or both: a share of the companies on usedby, not of the market.
DevRev onlyBothZendesk AI only
More common with DevRev
- Fintech & Payments7 of the 7 Fintech & Payments companies on usedby that use either tool use DevRev.
More common with Zendesk AI
- DevTools & Infrastructure3 of the 5 DevTools & Infrastructure companies on usedby that use either tool use Zendesk AI.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
DevRevZendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
DevRev
No reviewed story for DevRev yet.
Zendesk AI
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about DevRev and Zendesk AI
Which is used more, DevRev or Zendesk AI?
DevRev has more customers on usedby: 39 against 27 for Zendesk AI. DevRev leads among the Fintech & Payments companies on usedby that use either tool, Zendesk AI among the DevTools & Infrastructure companies.
Do companies use both DevRev and Zendesk AI?
usedby has not found a company with a confirmed or observed line on both DevRev and Zendesk AI yet.
Who uses DevRev?
39 companies on usedby, each with the public page that shows it. See who uses DevRev.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.