Dialpad vs Pylon: who uses which
Customers, public proof and the companies that use both.
On usedby, 40 companies use Dialpad and 35 use Pylon. No company is listed with both yet. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 8, 2026: 75 of 75 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Dialpad, Pylon, or both
Every company with a public proof for at least one of the two tools.
40
use only Dialpad
0
companies use both
35
use only Pylon
40 companies use only Dialpad, 35 use only Pylon and 0 use both, out of the 75 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Dialpad, Pylon or both: a share of the companies on usedby, not of the market.
Dialpad onlyBothPylon only
More common with Pylon
- DevTools & Infrastructure7 of the 8 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
- Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
DialpadPylonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Dialpad
Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.
Quora
Vendor case study, dialpad.com, captured Oct 8, 2026
it only took about 30 minutes for LeadSigma to get onboarded with Dialpad
LeadSigma
Vendor case study, dialpad.com, captured Oct 8, 2026
Pylon
Ada completed their migration in 2 weeks with zero disruption
Ada
Vendor case study, usepylon.com, captured Oct 8, 2026
First response times have improved from 50 minutes to under 3.5 minutes for support issues
Coalesce
Vendor case study, usepylon.com, captured Oct 8, 2026
Questions about Dialpad and Pylon
Which is used more, Dialpad or Pylon?
Dialpad has more customers on usedby: 40 against 35 for Pylon.
Do companies use both Dialpad and Pylon?
usedby has not found a company with a confirmed or observed line on both Dialpad and Pylon yet.
Who uses Dialpad?
40 companies on usedby, each with the public page that shows it. See who uses Dialpad.
Who uses Pylon?
35 companies on usedby, each with the public page that shows it. See who uses Pylon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.