Kustomer vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 32 companies use Kustomer and 47 use Talkdesk. No company is listed with both yet. Kustomer leads among the E-commerce & D2C companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 6, 2026: 77 of 79 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Kustomer, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
32
use only Kustomer
0
companies use both
47
use only Talkdesk
32 companies use only Kustomer, 47 use only Talkdesk and 0 use both, out of the 79 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Kustomer yet.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Kustomer, Talkdesk or both: a share of the companies on usedby, not of the market.
Kustomer onlyBothTalkdesk only
More common with Kustomer
- E-commerce & D2C9 of the 9 E-commerce & D2C companies on usedby that use either tool use Kustomer.
- Fashion & Apparel6 of the 9 Fashion & Apparel companies on usedby that use either tool use Kustomer.
More common with Talkdesk
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
KustomerTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Kustomer
chat grew from 36% to 66% of all inbound volume in under 9 months
MeUndies
Vendor case study, kustomer.com, captured Oct 3, 2026
How Coterie Baby uses Kustomer
Coterie Baby
Vendor case study, kustomer.com, captured Oct 3, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Kustomer and Talkdesk
Which is used more, Kustomer or Talkdesk?
Talkdesk has more customers on usedby: 47 against 32 for Kustomer. Kustomer leads among the E-commerce & D2C companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Kustomer and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Kustomer and Talkdesk yet.
Who uses Kustomer?
32 companies on usedby, each with the public page that shows it. See who uses Kustomer.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.