Parloa vs Yellow.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 29 companies use Parloa and 27 use Yellow.ai. 1 company uses both, including Decathlon. Parloa leads among the Retail companies on usedby that use either tool.Latest check Oct 13, 2026: 56 of 56 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Parloa, Yellow.ai, or both
Every company with a public proof for at least one of the two tools.
28
use only Parloa
1
company uses both
26
use only Yellow.ai
28 companies use only Parloa, 26 use only Yellow.ai and 1 uses both, out of the 55 companies on usedby that use at least one of them.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Decathlon |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Parloa, Yellow.ai or both: a share of the companies on usedby, not of the market.
Parloa onlyBothYellow.ai only
More common with Parloa
- Retail5 of the 7 Retail companies on usedby that use either tool use Parloa, 1 of them alongside Yellow.ai.
- Insurance & InsurTech6 of the 6 Insurance & InsurTech companies on usedby that use either tool use Parloa.
- Energy, Utilities & Cleantech3 of the 5 Energy, Utilities & Cleantech companies on usedby that use either tool use Parloa.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Parloa
Yellow.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Parloa
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
500,000+ interactions per year
Decathlon
Vendor case study, parloa.com, published Jul 24, 2025
Yellow.ai
Isha has successfully handled over 21,000 customer and dealer calls with seamless integration
Sony India
Vendor case study, yellow.ai, published Apr 5, 2023
3M+ users engaged within weeks of launch.
Lulu Hypermarket
Vendor case study, yellow.ai, published Apr 20, 2026
Questions about Parloa and Yellow.ai
Which is used more, Parloa or Yellow.ai?
Parloa has more customers on usedby: 29 against 27 for Yellow.ai.
Do companies use both Parloa and Yellow.ai?
Yes. 1 company uses both on usedby, including Decathlon.
Who uses Parloa?
29 companies on usedby, each with the public page that shows it. See who uses Parloa.
Who uses Yellow.ai?
27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.