Talkdesk vs Yellow.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 46 companies use Talkdesk and 27 use Yellow.ai. 1 company uses both, including Hyundai. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 13, 2026: 73 of 73 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Talkdesk, Yellow.ai, or both
Every company with a public proof for at least one of the two tools.
45
use only Talkdesk
1
company uses both
26
use only Yellow.ai
45 companies use only Talkdesk, 26 use only Yellow.ai and 1 uses both, out of the 72 companies on usedby that use at least one of them.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Talkdesk | First public proof, Yellow.ai |
|---|---|---|
 Hyundai | On or before Oct 2026 | On or before Nov 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Talkdesk, Yellow.ai or both: a share of the companies on usedby, not of the market.
Talkdesk onlyBothYellow.ai only
More common with Talkdesk
- Banking & Mortgages8 of the 8 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Talkdesk
Yellow.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Talkdesk
Zion reduced average speed to answer by 75%
Zion Call Management
Vendor case study, talkdesk.com, captured Oct 9, 2026
80% of calls answered within 60 seconds
Gant Travel
Vendor case study, talkdesk.com, captured Oct 9, 2026
Yellow.ai
Isha has successfully handled over 21,000 customer and dealer calls with seamless integration
Sony India
Vendor case study, yellow.ai, published Apr 5, 2023
3M+ users engaged within weeks of launch.
Lulu Hypermarket
Vendor case study, yellow.ai, published Apr 20, 2026
Questions about Talkdesk and Yellow.ai
Which is used more, Talkdesk or Yellow.ai?
Talkdesk has more customers on usedby: 46 against 27 for Yellow.ai.
Do companies use both Talkdesk and Yellow.ai?
Yes. 1 company uses both on usedby, including Hyundai.
Who uses Talkdesk?
46 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
Who uses Yellow.ai?
27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.