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Help desks
306 companies, 7 tools
About these numbers
Counts cover companies recorded on usedby. They are not market shares. All four proof levels count. Missing size data is excluded only from size-based views. Your requirements have not been evaluated.
Companies with known size: 55%. Vendor companies excluded from this category: 2.
Intercom
125 companies
35 confirmed8 declared78 observed4 signals
Birdie Care uses Intercom as its support platform and Fin, Intercom's AI chatbot, as its primary solution for automated support and bot-based resolution of partner queries.
Original source text
Since integrating Fin, Birdie has witnessed a remarkable improvement to its support efficiency. “Fin is now resolving 26% of our conversations, a significant improvement from our previous benchmarks,” says Luke.
Birdie Care · Read the source 
DevRev
39 companies
31 confirmed8 observed
Uniphore moved its customer support from a previous ticketing tool to DevRev, using AirSync to migrate legacy data and keep Jira in bidirectional sync.
Original source text
When Uniphore made the decision to move to DevRev, migration was a breeze. Using AirSync, within just 6 hours, it was able to migrate:
Uniphore · Read the source 
Pylon
39 companies
18 confirmed5 declared16 observed
CodeRabbit uses Pylon as its support platform, with Slack-native channels for enterprise customers, Linear integration for escalating bugs to engineers, and AI Agents that answer tickets from documentation.
Original source text
Response time transformation: Ticket volume scaled 10x with 99% faster resolution time
CodeRabbit · Read the source 
Kustomer
32 companies
23 confirmed9 observed
Everlane, a sustainable fashion brand, moved its customer experience operations from Zendesk to Kustomer for live chat and email support, using the customer Timeline integrated with its order management system, a Knowledge Base, AI-driven live chat automation, and Tasks for escalated requests and manual workflows.
Original source text
Everlane is also leveraging AI from Kustomer to automate its live chat service and remove the more simplistic and straight forward customer inquiries from requiring live agent support.
Everlane · Read the source 
Gorgias
28 companies
13 confirmed15 observed
