The use case: how Ramp deploys Sierra
Ramp uses Sierra's Agent SDK to run an AI support agent that handles cardholder and admin requests such as locking or replacing cards, explaining transactions, shipping physical cards, and bulk actions. It replaced an in-house assistant and is also rolling out a voice agent.
In the customer’s words
Sierra's Agent SDK stood out because it let us write customer journeys as code, track changes, and build sophisticated logic without giving up our development workflows. It was the first solution that truly met our technical bar.Other AI tools used by Ramp
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Sierra users in Fintech & Payments
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- Aug 15, 2025
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 90%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Ramp.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Ramp uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since launching the agent, Ramp has achieved a 90% case resolution rate through automation—dramatically reducing the volume of routine tickets and helping prevent support backlogs.