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Balto vs Pylon: who uses which

Customers, public proof and the companies that use both.

On usedby, 14 companies use Balto and 35 use Pylon. No company is listed with both yet. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 8, 2026: 49 of 49 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Balto, Pylon, or both

Every company with a public proof for at least one of the two tools.

14

use only Balto

0

companies use both

35

use only Pylon

14 companies use only Balto, 35 use only Pylon and 0 use both, out of the 49 companies on usedby that use at least one of them.

14customers
7 confirmed 7 observed

Where it lands

Insurance & InsurTech1

Newest customers

No new customer since tracking started on October 7, 2026.

35customers
25 confirmed 10 observed

Where it lands

DevTools & Infrastructure7
Artificial Intelligence6
Marketing Tech3

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Balto and Pylon.

By industry

Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Balto, Pylon or both: a share of the companies on usedby, not of the market.

IndustryBalto onlyBothPylon only
DevTools & Infrastructure7 companies on usedby
0%0%100%
Artificial Intelligence6 companies on usedby
0%0%100%

Balto onlyBothPylon only

More common with Pylon

  • DevTools & Infrastructure7 of the 7 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
  • Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.

Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

BaltoPylon
Customersusedby, latest check Oct 8, 2026Balto: 14 (7 confirmed, 7 observed)Pylon: 35 (25 confirmed, 10 observed)
Top industryusedby, latest check Oct 8, 2026Balto: No clear leadPylon: DevTools & Infrastructure (7)
IntegrationsBalto: Microsoft Exchange, Gmail, RingCentral Contact Center, Genesys Cloud, NICE inContact CXOne, Five9, Zoom Contact Center, Salesforce, Vonage Contact Centerbalto.ai, checked Oct 7, 2026Pylon: Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDutyusepylon.com, checked Oct 8, 2026
WebsiteBalto: balto.aiPylon: usepylon.com

What customers report

Results as the vendor or the customer published them, with the source and the date.

Balto

Ramp time cut by up to 50%

EmpiRx

Vendor case study, balto.ai, published Apr 21, 2025

Read the story

Balto “reduced time spent on silent monitoring and scoring by over 75%.”

BrightBridge Credit Union

Vendor case study, balto.ai, published Sep 17, 2025

Read the story

Pylon

Ada completed their migration in 2 weeks with zero disruption

Ada

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

First response times have improved from 50 minutes to under 3.5 minutes for support issues

Coalesce

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

Questions about Balto and Pylon

Which is used more, Balto or Pylon?

Pylon has more customers on usedby: 35 against 14 for Balto.

Do companies use both Balto and Pylon?

usedby has not found a company with a confirmed or observed line on both Balto and Pylon yet.

Who uses Balto?

14 companies on usedby, each with the public page that shows it. See who uses Balto.

Who uses Pylon?

35 companies on usedby, each with the public page that shows it. See who uses Pylon.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.