CallMiner vs Observe Ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use CallMiner and 24 use Observe Ai. No company is listed with both yet.Latest check Oct 8, 2026: 62 of 63 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses CallMiner, Observe Ai, or both
Every company with a public proof for at least one of the two tools.
39
use only CallMiner
0
companies use both
24
use only Observe Ai
39 companies use only CallMiner, 24 use only Observe Ai and 0 use both, out of the 63 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Observe Ai yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CallMiner
Observe AiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
CallMiner
No reviewed story for CallMiner yet.
Observe Ai
With 100% QA coverage—up from just 2%
Personify Health
Vendor case study, observe.ai, captured Oct 5, 2026
Elevated focus of 90+ advisors toward high-value, learner-centered conversations
Boundless Learning
Vendor case study, observe.ai, captured Oct 5, 2026
Questions about CallMiner and Observe Ai
Which is used more, CallMiner or Observe Ai?
CallMiner has more customers on usedby: 39 against 24 for Observe Ai.
Do companies use both CallMiner and Observe Ai?
usedby has not found a company with a confirmed or observed line on both CallMiner and Observe Ai yet.
Who uses CallMiner?
39 companies on usedby, each with the public page that shows it. See who uses CallMiner.
Who uses Observe Ai?
24 companies on usedby, each with the public page that shows it. See who uses Observe Ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.