Cognigy vs Gorgias: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 22 use Gorgias. No company is listed with both yet. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 77 of 80 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Gorgias, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
22
use only Gorgias
58 companies use only Cognigy, 22 use only Gorgias and 0 use both, out of the 80 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
No industry is known for these customers yet.
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
GorgiasWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Gorgias
19.2x ROI on AI-driven sales interactions
Pepper
Vendor case study, gorgias.com, published Mar 5, 2025
600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)
Cabau Lifestyle
Vendor case study, gorgias.com, published Feb 24, 2026
Questions about Cognigy and Gorgias
Which is used more, Cognigy or Gorgias?
Cognigy has more customers on usedby: 58 against 22 for Gorgias.
Do companies use both Cognigy and Gorgias?
usedby has not found a company with a confirmed or observed line on both Cognigy and Gorgias yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Gorgias?
22 companies on usedby, each with the public page that shows it. See who uses Gorgias.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.