Cognigy vs Pylon: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 35 use Pylon. No company is listed with both yet. Cognigy leads among the Telecommunications companies on usedby that use either tool, Pylon among the DevTools & Infrastructure companies.Latest check Oct 8, 2026: 90 of 93 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Pylon, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
35
use only Pylon
58 companies use only Cognigy, 35 use only Pylon and 0 use both, out of the 93 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Cognigy, Pylon or both: a share of the companies on usedby, not of the market.
Cognigy onlyBothPylon only
More common with Cognigy
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Cognigy.
More common with Pylon
- DevTools & Infrastructure7 of the 8 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
- Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CognigyPylonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Pylon
Ada completed their migration in 2 weeks with zero disruption
Ada
Vendor case study, usepylon.com, captured Oct 8, 2026
First response times have improved from 50 minutes to under 3.5 minutes for support issues
Coalesce
Vendor case study, usepylon.com, captured Oct 8, 2026
Questions about Cognigy and Pylon
Which is used more, Cognigy or Pylon?
Cognigy has more customers on usedby: 58 against 35 for Pylon. Cognigy leads among the Telecommunications companies on usedby that use either tool, Pylon among the DevTools & Infrastructure companies.
Do companies use both Cognigy and Pylon?
usedby has not found a company with a confirmed or observed line on both Cognigy and Pylon yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Pylon?
35 companies on usedby, each with the public page that shows it. See who uses Pylon.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.