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Crescendo vs Gradient Labs: who uses which

Customers, public proof and the companies that use both.

On usedby, 31 companies use Crescendo and 17 use Gradient Labs. No company is listed with both yet.Latest check Oct 7, 2026: 48 of 48 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Crescendo, Gradient Labs, or both

Every company with a public proof for at least one of the two tools.

31

use only Crescendo

0

companies use both

17

use only Gradient Labs

31 companies use only Crescendo, 17 use only Gradient Labs and 0 use both, out of the 48 companies on usedby that use at least one of them.

31customers
15 confirmed 16 observed

Where it lands

Marketplace2
DevTools & Infrastructure1
Fintech & Payments1

Newest customers

No new customer since tracking started on October 7, 2026.

Gradient Labs

Open Gradient Labs
17customers
9 confirmed 8 observed

Where it lands

Fintech & Payments3

Newest customers

No new customer since tracking started on October 7, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Crescendo and Gradient Labs.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

CrescendoGradient Labs
Customersusedby, latest check Oct 7, 2026Crescendo: 31 (15 confirmed, 16 observed)Gradient Labs: 17 (9 confirmed, 8 observed)
Top industryusedby, latest check Oct 7, 2026Crescendo: No clear leadGradient Labs: Fintech & Payments (3)
CategoryusedbyCrescendo: Customer Service AutomationGradient Labs: Customer Service Automation
WebsiteCrescendo: crescendo.aiGradient Labs: gradient-labs.ai

Pricing, security and data residency are not checked yet. usedby adds them from each vendor's public pages, with the date of the check.

What customers report

Results as the vendor or the customer published them, with the source and the date.

Crescendo

With 12,000+ more tickets sold year over year

Webconnex

Vendor case study, crescendo.ai, captured Oct 7, 2026

Read the story

Monthly savings $10K

Rio

Vendor case study, crescendo.ai, captured Oct 7, 2026

Read the story

Gradient Labs

SteadyPay scaled to 33,000 outbound calls per month

SteadyPay

Vendor case study, gradient-labs.ai, captured Oct 7, 2026

Read the story

Yonder resolves disputes 150% faster with AI agents

Yonder

Vendor case study, gradient-labs.ai, captured Oct 7, 2026

Read the story

Questions about Crescendo and Gradient Labs

Which is used more, Crescendo or Gradient Labs?

Crescendo has more customers on usedby: 31 against 17 for Gradient Labs.

Do companies use both Crescendo and Gradient Labs?

usedby has not found a company with a confirmed or observed line on both Crescendo and Gradient Labs yet.

Who uses Crescendo?

31 companies on usedby, each with the public page that shows it. See who uses Crescendo.

Who uses Gradient Labs?

17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.