Decagon vs Gradient Labs: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 17 use Gradient Labs. No company is listed with both yet. Decagon leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 7, 2026: 60 of 60 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Gradient Labs, or both
Every company with a public proof for at least one of the two tools.
43
use only Decagon
0
companies use both
17
use only Gradient Labs
43 companies use only Decagon, 17 use only Gradient Labs and 0 use both, out of the 60 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Decagon
Gradient LabsWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Gradient Labs
SteadyPay scaled to 33,000 outbound calls per month
SteadyPay
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Yonder resolves disputes 150% faster with AI agents
Yonder
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Questions about Decagon and Gradient Labs
Which is used more, Decagon or Gradient Labs?
Decagon has more customers on usedby: 43 against 17 for Gradient Labs.
Do companies use both Decagon and Gradient Labs?
usedby has not found a company with a confirmed or observed line on both Decagon and Gradient Labs yet.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Gradient Labs?
17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.