Decagon vs Parloa: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 36 use Parloa. No company is listed with both yet. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool.Latest check Oct 7, 2026: 72 of 79 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Parloa, or both
Every company with a public proof for at least one of the two tools.
43
use only Decagon
0
companies use both
36
use only Parloa
43 companies use only Decagon, 36 use only Parloa and 0 use both, out of the 79 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Decagon
ParloaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Questions about Decagon and Parloa
Which is used more, Decagon or Parloa?
Decagon has more customers on usedby: 43 against 36 for Parloa.
Do companies use both Decagon and Parloa?
usedby has not found a company with a confirmed or observed line on both Decagon and Parloa yet.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.