Decagon vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Decagon and 47 use Talkdesk. No company is listed with both yet. Decagon leads among the Fintech & Payments companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 7, 2026: 88 of 90 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Decagon, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
43
use only Decagon
0
companies use both
47
use only Talkdesk
43 companies use only Decagon, 47 use only Talkdesk and 0 use both, out of the 90 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Decagon yet.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Decagon, Talkdesk or both: a share of the companies on usedby, not of the market.
Decagon onlyBothTalkdesk only
More common with Decagon
- Fintech & Payments4 of the 5 Fintech & Payments companies on usedby that use either tool use Decagon.
More common with Talkdesk
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
DecagonTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Decagon
Avoided the need to hire over 35 additional agents while managing growing inquiry volumes
NG.CASH
Vendor case study, decagon.ai, published Jul 28, 2026
ticket resolution time improved up to 34%
Notion
Vendor case study, decagon.ai, published Jul 28, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Decagon and Talkdesk
Which is used more, Decagon or Talkdesk?
Talkdesk has more customers on usedby: 47 against 43 for Decagon. Decagon leads among the Fintech & Payments companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Decagon and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Decagon and Talkdesk yet.
Who uses Decagon?
43 companies on usedby, each with the public page that shows it. See who uses Decagon.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.