Skip to main content
usedby

Forethought vs Front: who uses which

Customers, public proof and the companies that use both.

On usedby, 25 companies use Forethought and 32 use Front. 1 company uses both, including Carta. Forethought leads among the HR & Recruiting companies on usedby that use either tool.Latest check Nov 13, 2026: 57 of 57 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.

Who uses Forethought, Front, or both

Every company with a public proof for at least one of the two tools.

24

listed for Forethought only

1

company uses both

31

listed for Front only

On usedby, 24 companies are listed for Forethought only, 31 are listed for Front only and 1 uses both, out of the 56 companies listed for at least one. An absent listing does not prove non-use.

Forethought

Open Forethought
25customers
16 confirmed 3 declared 6 observed

Where it lands

DevTools & Infrastructure3
Fintech & Payments3
HR & Recruiting3

Recently publicly listed customers

No new public customer listing since tracking started on October 5, 2026.

32customers
19 confirmed 1 declared 12 observed

Where it lands

Artificial Intelligence2
Fintech & Payments2
HR & Recruiting2

Who uses both

Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.

Companies that use both Forethought and Front
CompanyFirst public proof, Forethought
CartaOn or before Jun 2025

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

Vendor facts checked: Forethought, 2 of 6; Front, 4 of 6. Missing facts remain unverified, not absent features.

ForethoughtFront
Customersusedby, latest check Nov 13, 2026Forethought: 25 (16 confirmed, 3 declared, 6 observed)Front: 32 (19 confirmed, 1 declared, 12 observed)
CategoryusedbyForethought: AI agents for customer serviceFront: Help desks
PricingNo verified public evidenceFront: Starter: $25 /seat/mo; Professional: $65 /seat/mo; Enterprise: $105 /seat/mofront.com, checked Nov 13, 2026
SecurityForethought: ISO 27001, SOC 2 (type not stated)forethought.ai, checked Oct 21, 2026Front: SOC 2 Type II, ISO 27001front.com, checked Nov 13, 2026
Your dataNo verified public evidenceNo verified public evidence
Data residencyNo verified public evidenceNo verified public evidence
Free trialNo verified public evidenceFront: Free trial or free plan available.front.com, checked Nov 13, 2026
IntegrationsForethought: Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9forethought.ai, checked Oct 21, 2026Front: Microsoft Teams, AMGiNE, Microsoft Dynamics 365, Superconductor, Gong, Shipit Software, Twitter (X), Pipedrive, HubSpot, Alloy, Linear, Luciqfront.com, checked Nov 13, 2026
WebsiteForethought: forethought.aiFront: front.com

What customers report

Results as the vendor or the customer published them, with the source and the date.

Forethought

a 77% reduction in time to first response

Lime

Vendor case study, forethought.ai, captured Nov 11, 2026

Read the story

436 agent hours saved

iFIT Health & Fitness

Vendor case study, forethought.ai, captured Nov 11, 2026

Read the story

Front

currently averages an impressive 40-minute response time

Scratchpad

Vendor case study, front.com, published Jan 6, 2025

Read the story

Branch was able to see a 482% return on investment (ROI) with Front

Branch

Vendor case study, front.com, published Aug 8, 2022

Read the story

Evidence for your decision: Forethought

Source observations. Check the required plan and conditions before choosing.

Documented tasks

No reviewed task examples are available yet.

Choice criteria

Pricing: Platform access fees plus outcome-based pricingRecheck required

Plan: Unknown

Conditions: Documentary statement only; named account permissions and regional eligibility unknown.

Product: Forethought

Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.

Our pricing model is a blend of platform access fees and an outcome-based pricing cost. Optional add-ons can be added to customize the platform. Please consult with our sales team for a detailed pricing structure.

SourceDocumented · Not testedChecked:

Free trial or free plan: UnknownNeeds verification

Plan: Unknown

Conditions: Documentary statement only; named account permissions and regional eligibility unknown.

Product: Forethought

Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.

Yes, we offer a Proof of Value (POV) instead of a traditional free trial. We work with you and your data to demonstrate how swiftly and effortlessly Forethought can be deployed and utilized to showcase the platform’s effectiveness in real-world scenarios.

SourceDocumented · Not testedChecked:

Questions about Forethought and Front

Which is used more, Forethought or Front?

Front has more customers on usedby: 32 against 25 for Forethought.

Do companies use both Forethought and Front?

Yes. 1 company uses both on usedby, including Carta.

Who uses Forethought?

25 companies on usedby, each with the public page that shows it. See who uses Forethought.

Who uses Front?

32 companies on usedby, each with the public page that shows it. See who uses Front.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.