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Forethought vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 23 companies use Forethought and 48 use Sanas. No company is listed with both yet.Latest check Oct 8, 2026: 71 of 71 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Forethought, Sanas, or both

Every company with a public proof for at least one of the two tools.

23

use only Forethought

0

companies use both

48

use only Sanas

23 companies use only Forethought, 48 use only Sanas and 0 use both, out of the 71 companies on usedby that use at least one of them.

Forethought

Open Forethought
23customers
17 confirmed 6 observed

Where it lands

HR & Recruiting3
Fintech & Payments2
Marketing Tech2

Newest customers

No new customer since tracking started on October 5, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Forethought and Sanas.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

ForethoughtSanas
Customersusedby, latest check Oct 8, 2026Forethought: 23 (17 confirmed, 6 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Forethought: No clear leadSanas: Telecommunications (4)
SecurityForethought: ISO 27001, SOC 2 (type not stated)forethought.ai, checked Oct 4, 2026Sanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsForethought: Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9forethought.ai, checked Oct 4, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteForethought: forethought.aiSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Forethought

77% reduction in time to first response

Lime

Vendor case study, forethought.ai, captured Oct 5, 2026

Read the story

436 agent hours saved

iFIT Health & Fitness Inc.

Vendor case study, forethought.ai, captured Oct 5, 2026

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Forethought and Sanas

Which is used more, Forethought or Sanas?

Sanas has more customers on usedby: 48 against 23 for Forethought.

Do companies use both Forethought and Sanas?

usedby has not found a company with a confirmed or observed line on both Forethought and Sanas yet.

Who uses Forethought?

23 companies on usedby, each with the public page that shows it. See who uses Forethought.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.