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Gupshup vs Mindset: who uses which

Customers, public proof and the companies that use both.

On usedby, 34 companies use Gupshup and 14 use Mindset. No company is listed with both yet.Latest check Oct 8, 2026: 48 of 48 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Gupshup, Mindset, or both

Every company with a public proof for at least one of the two tools.

34

use only Gupshup

0

companies use both

14

use only Mindset

34 companies use only Gupshup, 14 use only Mindset and 0 use both, out of the 48 companies on usedby that use at least one of them.

34customers
28 confirmed 6 observed

Where it lands

Banking & Mortgages1
Consumer Goods1
E-commerce & D2C1

Newest customers

No new customer since tracking started on October 8, 2026.

14customers
10 confirmed 4 observed

Where it lands

EdTech & E-learning3
HealthTech & Digital Health1
HR & Recruiting1

Newest customers

We have not started tracking changes for Mindset yet.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Gupshup and Mindset.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

GupshupMindset
Customersusedby, latest check Oct 8, 2026Gupshup: 34 (28 confirmed, 6 observed)Mindset: 14 (10 confirmed, 4 observed)
Top industryusedby, latest check Oct 8, 2026Gupshup: No clear leadMindset: EdTech & E-learning (3)
CategoryusedbyGupshup: Chatbots & Live ChatMindset: Chatbots & Live Chat
IntegrationsGupshup: Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, Brazegupshup.ai, checked Oct 8, 2026Not checked yet
WebsiteGupshup: gupshup.aiMindset: mindset.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Gupshup

reduced the average property listing time from 3 days to just 6 minutes

NoBroker

Vendor case study, gupshup.ai, published Mar 26, 2023

Read the story

achieving 40X user growth since launch

Axis Bank

Vendor case study, gupshup.ai, published Mar 26, 2023

Read the story

Mindset

£800k+ recurring revenue

HACT

Vendor case study, mindset.ai, captured Oct 4, 2026

Read the story

Went from a 9-month timeline to weeks with the Mindset stack

5app

Vendor case study, mindset.ai, captured Oct 4, 2026

Read the story

Questions about Gupshup and Mindset

Which is used more, Gupshup or Mindset?

Gupshup has more customers on usedby: 34 against 14 for Mindset.

Do companies use both Gupshup and Mindset?

usedby has not found a company with a confirmed or observed line on both Gupshup and Mindset yet.

Who uses Gupshup?

34 companies on usedby, each with the public page that shows it. See who uses Gupshup.

Who uses Mindset?

14 companies on usedby, each with the public page that shows it. See who uses Mindset.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.