Help Scout vs Level AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 43 companies use Help Scout and 20 use Level AI. 1 company uses both, including Gusto.Latest check Nov 13, 2026: 63 of 63 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Help Scout, Level AI, or both
Every company with a public proof for at least one of the two tools.
42
listed for Help Scout only
1
company uses both
19
listed for Level AI only
On usedby, 42 companies are listed for Help Scout only, 19 are listed for Level AI only and 1 uses both, out of the 62 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
No new public customer listing since tracking started on October 8, 2026.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Gusto |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Help Scout, 3 of 6; Level AI, 2 of 6. Missing facts remain unverified, not absent features.
Help Scout
Level AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Help Scout
cut its average email response time by 87%, from around 24 hours to less than three business hours
Merki Market
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
that would add up to 1.92 million pesos, or about $102,000 USD, in staffing costs each year
EasyBroker
Vendor case study, articles.helpscout.com, captured Nov 13, 2026
Level AI
This saved roughly $75,000 in the agent’s salary costs.
Uown Leasing
Vendor case study, thelevel.ai, captured Nov 8, 2026
Becky reduced her quality management reporting workload by 90%
Speedway Motors
Vendor case study, thelevel.ai, captured Nov 8, 2026
Evidence for your decision: Level AI
Source observations. Check the required plan and conditions before choosing.
Documented tasks
TopconResolve customer support requests
Instead of manually programming answers, the team integrated Level AI’s Virtual Agent directly with Topcon's massive library of 12,000 to 15,000 knowledge assets.
ezCaterResolve customer support requests
ezCater implemented Level AI's Agent Assist, an AI-powered tool that acts as a real-time knowledge guide for agents.
Choice criteria
Integration: SalesforceSourced observation
Plan: Unknown
Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Case deployment scope only; general connector availability, exact operations and plan entitlement unknown.; Product scope needs verification
Product: Level AI Topcon deployment
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
telephony systems and CRM (Salesforce)
Questions about Help Scout and Level AI
Which is used more, Help Scout or Level AI?
Help Scout has more customers on usedby: 43 against 20 for Level AI.
Do companies use both Help Scout and Level AI?
Yes. 1 company uses both on usedby, including Gusto.
Who uses Help Scout?
43 companies on usedby, each with the public page that shows it. See who uses Help Scout.
Who uses Level AI?
20 companies on usedby, each with the public page that shows it. See who uses Level AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.