Hiver vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 19 companies use Hiver and 47 use Talkdesk. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 6, 2026: 60 of 66 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Hiver, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
18
use only Hiver
0
companies use both
46
use only Talkdesk
18 companies use only Hiver, 46 use only Talkdesk and 0 use both, out of the 65 companies on usedby that use at least one of them.
1 more company is listed for both, with a job post on one side: not counted as using both.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Hiver
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Hiver
61 hours saved every month
Oakland Public Education Fund
Vendor case study, hiverhq.com, captured Oct 3, 2026
Across teams, this translates to over 160 hours saved per month
Travelist
Vendor case study, hiverhq.com, captured Oct 3, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Hiver and Talkdesk
Which is used more, Hiver or Talkdesk?
Talkdesk has more customers on usedby: 47 against 19 for Hiver.
Do companies use both Hiver and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Hiver and Talkdesk yet.
Who uses Hiver?
19 companies on usedby, each with the public page that shows it. See who uses Hiver.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.