incident.io vs ServiceNow: who uses which
Customers, public proof and the companies that use both.
On usedby, 48 companies use incident.io and 33 use ServiceNow. No company is listed with both yet. incident.io leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 8, 2026: 75 of 81 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses incident.io, ServiceNow, or both
Every company with a public proof for at least one of the two tools.
47
use only incident.io
0
companies use both
32
use only ServiceNow
47 companies use only incident.io, 32 use only ServiceNow and 0 use both, out of the 80 companies on usedby that use at least one of them.
1 more company is listed for both, with a job post on one side: not counted as using both.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for ServiceNow yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use incident.io, ServiceNow or both: a share of the companies on usedby, not of the market.
incident.io onlyBothServiceNow only
More common with incident.io
- Fintech & Payments6 of the 8 Fintech & Payments companies on usedby that use either tool use incident.io.
- DevTools & Infrastructure5 of the 5 DevTools & Infrastructure companies on usedby that use either tool use incident.io.
- Travel & Hospitality4 of the 5 Travel & Hospitality companies on usedby that use either tool use incident.io.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
incident.io
ServiceNowWhat customers report
Results as the vendor or the customer published them, with the source and the date.
incident.io
3.5 hours saved per P1/P2 post-mortem
Trainline
Vendor case study, incident.io, published Jun 25, 2024
I’d estimate that we save at least 3 hours onboarding each new oncaller
Giant Swarm
Vendor case study, incident.io, published Feb 1, 2021
ServiceNow
FedEx now runs 5 million workflows every month on the ServiceNow AI Platform
FedEx
Vendor case study, servicenow.com, captured Oct 4, 2026
Questions about incident.io and ServiceNow
Which is used more, incident.io or ServiceNow?
incident.io has more customers on usedby: 48 against 33 for ServiceNow.
Do companies use both incident.io and ServiceNow?
usedby has not found a company with a confirmed or observed line on both incident.io and ServiceNow yet.
Who uses incident.io?
48 companies on usedby, each with the public page that shows it. See who uses incident.io.
Who uses ServiceNow?
33 companies on usedby, each with the public page that shows it. See who uses ServiceNow.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.