BigPanda vs incident.io: who uses which
Customers, public proof and the companies that use both.
On usedby, 19 companies use BigPanda and 48 use incident.io. No company is listed with both yet. incident.io leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 7, 2026: 67 of 67 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses BigPanda, incident.io, or both
Every company with a public proof for at least one of the two tools.
19
use only BigPanda
0
companies use both
48
use only incident.io
19 companies use only BigPanda, 48 use only incident.io and 0 use both, out of the 67 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use BigPanda, incident.io or both: a share of the companies on usedby, not of the market.
BigPanda onlyBothincident.io only
More common with incident.io
- DevTools & Infrastructure5 of the 6 DevTools & Infrastructure companies on usedby that use either tool use incident.io.
- Fintech & Payments6 of the 6 Fintech & Payments companies on usedby that use either tool use incident.io.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
BigPandaincident.ioWhat customers report
Results as the vendor or the customer published them, with the source and the date.
BigPanda
improving mean time to resolution (MTTR) by 85%
Autodesk
Vendor case study, bigpanda.io, published Jun 13, 2023
critical alerts can now be identified within 30 seconds
Cambia Health Solutions
Vendor case study, bigpanda.io, published Apr 25, 2023
incident.io
3.5 hours saved per P1/P2 post-mortem
Trainline
Vendor case study, incident.io, published Jun 25, 2024
I’d estimate that we save at least 3 hours onboarding each new oncaller
Giant Swarm
Vendor case study, incident.io, published Feb 1, 2021
Questions about BigPanda and incident.io
Which is used more, BigPanda or incident.io?
incident.io has more customers on usedby: 48 against 19 for BigPanda.
Do companies use both BigPanda and incident.io?
usedby has not found a company with a confirmed or observed line on both BigPanda and incident.io yet.
Who uses BigPanda?
19 companies on usedby, each with the public page that shows it. See who uses BigPanda.
Who uses incident.io?
48 companies on usedby, each with the public page that shows it. See who uses incident.io.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.