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Lorikeet vs Sierra: who uses which

Customers, public proof and the companies that use both.

On usedby, 19 companies use Lorikeet and 50 use Sierra. No company is listed with both yet. Sierra leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 8, 2026: 69 of 69 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Lorikeet, Sierra, or both

Every company with a public proof for at least one of the two tools.

19

use only Lorikeet

0

companies use both

50

use only Sierra

19 companies use only Lorikeet, 50 use only Sierra and 0 use both, out of the 69 companies on usedby that use at least one of them.

19customers
16 confirmed 3 observed

Where it lands

Fintech & Payments1
HealthTech & Digital Health1
Manufacturing1

Newest customers

No new customer since tracking started on October 8, 2026.

50customers
37 confirmed 13 observed

Where it lands

Fintech & Payments5
Telecommunications3
Banking & Mortgages2

Newest customers

Virgin Media O2Sep 1 – Oct 1
CarMaxJun 14 – Aug 12
HomebaseJun 14 – Aug 12
Capital on TapJun 14 – Aug 12

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Lorikeet and Sierra.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

LorikeetSierra
Customersusedby, latest check Oct 8, 2026Lorikeet: 19 (16 confirmed, 3 observed)Sierra: 50 (37 confirmed, 13 observed)
Free trialLorikeet: Free trial or free plan available.lorikeetcx.ai, checked Oct 8, 2026Not checked yet
SecurityLorikeet: SOC 2 Type II, ISO 27001, HIPAAlorikeetcx.ai, checked Oct 8, 2026Not checked yet
Data residencyLorikeet: US, Australia, EUlorikeetcx.ai, checked Oct 8, 2026Not checked yet
IntegrationsLorikeet: Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloudlorikeetcx.ai, checked Oct 8, 2026Not checked yet
WebsiteLorikeet: lorikeetcx.aiSierra: sierra.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Lorikeet

Email response times dropped 92% from 24 hours to roughly two.

EasyKind

Vendor case study, lorikeetcx.ai, captured Oct 8, 2026

Read the story

the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call

Wonderschool

Vendor case study, lorikeetcx.ai, captured Oct 8, 2026

Read the story

Sierra

Nearly 1,000 hours per month returned to exception handling and high-value work

RunBuggy

Vendor case study, sierra.ai, published Feb 3, 2026

Read the story

Time to live 6 weeks

Next

Vendor case study, sierra.ai, published Feb 25, 2026

Read the story

Questions about Lorikeet and Sierra

Which is used more, Lorikeet or Sierra?

Sierra has more customers on usedby: 50 against 19 for Lorikeet.

Do companies use both Lorikeet and Sierra?

usedby has not found a company with a confirmed or observed line on both Lorikeet and Sierra yet.

Who uses Lorikeet?

19 companies on usedby, each with the public page that shows it. See who uses Lorikeet.

Who uses Sierra?

50 companies on usedby, each with the public page that shows it. See who uses Sierra.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.