Parloa vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 36 companies use Parloa and 47 use Talkdesk. No company is listed with both yet. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 6, 2026: 74 of 83 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Parloa, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
36
use only Parloa
0
companies use both
47
use only Talkdesk
36 companies use only Parloa, 47 use only Talkdesk and 0 use both, out of the 83 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Parloa, Talkdesk or both: a share of the companies on usedby, not of the market.
Parloa onlyBothTalkdesk only
More common with Parloa
- Insurance & InsurTech7 of the 8 Insurance & InsurTech companies on usedby that use either tool use Parloa.
More common with Talkdesk
- Banking & Mortgages7 of the 8 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
ParloaTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Parloa and Talkdesk
Which is used more, Parloa or Talkdesk?
Talkdesk has more customers on usedby: 47 against 36 for Parloa. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Parloa and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Parloa and Talkdesk yet.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.