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Pylon vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 35 companies use Pylon and 48 use Sanas. No company is listed with both yet. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 8, 2026: 83 of 83 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Pylon, Sanas, or both

Every company with a public proof for at least one of the two tools.

35

use only Pylon

0

companies use both

48

use only Sanas

35 companies use only Pylon, 48 use only Sanas and 0 use both, out of the 83 companies on usedby that use at least one of them.

35customers
25 confirmed 10 observed

Where it lands

DevTools & Infrastructure7
Artificial Intelligence6
Marketing Tech3

Newest customers

No new customer since tracking started on October 8, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Pylon and Sanas.

By industry

Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Pylon, Sanas or both: a share of the companies on usedby, not of the market.

IndustryPylon onlyBothSanas only
DevTools & Infrastructure7 companies on usedby
100%0%0%
Artificial Intelligence6 companies on usedby
100%0%0%

Pylon onlyBothSanas only

More common with Pylon

  • DevTools & Infrastructure7 of the 7 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
  • Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.

Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

PylonSanas
Customersusedby, latest check Oct 8, 2026Pylon: 35 (25 confirmed, 10 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Pylon: DevTools & Infrastructure (7)Sanas: Telecommunications (4)
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsPylon: Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDutyusepylon.com, checked Oct 8, 2026Sanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsitePylon: usepylon.comSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Pylon

Ada completed their migration in 2 weeks with zero disruption

Ada

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

First response times have improved from 50 minutes to under 3.5 minutes for support issues

Coalesce

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Pylon and Sanas

Which is used more, Pylon or Sanas?

Sanas has more customers on usedby: 48 against 35 for Pylon.

Do companies use both Pylon and Sanas?

usedby has not found a company with a confirmed or observed line on both Pylon and Sanas yet.

Who uses Pylon?

35 companies on usedby, each with the public page that shows it. See who uses Pylon.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.