Sprinklr vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 23 companies use Sprinklr and 27 use Zendesk AI. 1 company uses both, including LATAM Airlines.Latest check Oct 8, 2026: 46 of 50 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Sprinklr, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
22
use only Sprinklr
1
company uses both
26
use only Zendesk AI
22 companies use only Sprinklr, 26 use only Zendesk AI and 1 uses both, out of the 49 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 LATAM Airlines |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Sprinklr
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Sprinklr
resulting in an estimated USD ~1,000,000 in man‑hour savings
Asharq Network
Vendor case study, sprinklr.com, captured Oct 8, 2026
44-minute reduction in average response times
Tawuniya
Vendor case study, sprinklr.com, captured Oct 8, 2026
Zendesk AI
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about Sprinklr and Zendesk AI
Which is used more, Sprinklr or Zendesk AI?
Zendesk AI has more customers on usedby: 27 against 23 for Sprinklr.
Do companies use both Sprinklr and Zendesk AI?
Yes. 1 company uses both on usedby, including LATAM Airlines.
Who uses Sprinklr?
23 companies on usedby, each with the public page that shows it. See who uses Sprinklr.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.