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AI agents for customer service
714 companies, 28 tools
About these numbers
Counts cover companies recorded on usedby. They are not market shares. All four proof levels count. Missing size data is excluded only from size-based views. Your requirements have not been evaluated.
Companies with known size: 45%. Vendor companies excluded from this category: 0.
Cognigy
57 companies
33 confirmed1 declared23 observed
Toyota uses Cognigy.AI to run AI Agents on chat and phone that handle everyday customer inquiries and relieve service agents.
Original source text
Toyota chose Cognigy to train the AI Agents they envisioned. They adopted a platform strategy that enables them to cover multiple use cases and automate communications across different channels.
Toyota · Read the source 
Sierra
55 companies
35 confirmed20 observed
ecoATM uses a Sierra voice AI agent named Echo to answer the most common inbound customer calls, such as pricing devices, locating kiosks, and general questions, before they reach human support agents.
Original source text
Within the first month, Echo was handling more than 30% of inbound calls—now stably in the mid-30% range, more than double what ecoATM expected. That translated into significant savings.
ecoATM · Read the source 
Tidio
50 companies
41 confirmed9 observed
Procosmet, an Italian haircare and beauty brand, uses Tidio chatbots to greet visitors, answer FAQs, collect contact details and subscribe them to a newsletter.
Original source text
The company used to gather about 10-30 leads per month with the previous customer service software provider. This number increased to over 100 prospects on a monthly basis with an 18-22% email open rate.
Procosmet · Read the source 
Decagon
44 companies
21 confirmed23 observed
Madison Reed migrated its Madi chat assistant to Decagon so its in-house customer care team, the Color Crew, can build, test and update the AI agent's logic themselves.
Original source text
Madi has become a meaningful driver of revenue, lifting appointment conversion rates 4x and saving 25% more cancellation attempts. Customers who complete the Color Quiz through Madi are purchasing their recommended shades within a week
Madison Reed · Read the source
