Ada vs Crescendo: who uses which
Customers, public proof and the companies that use both.
On usedby, 35 companies use Ada and 31 use Crescendo. No company is listed with both yet. Ada leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 7, 2026: 58 of 66 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ada, Crescendo, or both
Every company with a public proof for at least one of the two tools.
35
use only Ada
0
companies use both
31
use only Crescendo
35 companies use only Ada, 31 use only Crescendo and 0 use both, out of the 66 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Ada yet.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Ada
CrescendoPricing, security and data residency are not checked yet. usedby adds them from each vendor's public pages, with the date of the check.
What customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
Melodie is involved in about 85% of Deezer's support contacts
Deezer
Vendor case study, ada.cx, published Aug 17, 2026
Crescendo
With 12,000+ more tickets sold year over year
Webconnex
Vendor case study, crescendo.ai, captured Oct 7, 2026
Questions about Ada and Crescendo
Which is used more, Ada or Crescendo?
Ada has more customers on usedby: 35 against 31 for Crescendo.
Do companies use both Ada and Crescendo?
usedby has not found a company with a confirmed or observed line on both Ada and Crescendo yet.
Who uses Ada?
35 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses Crescendo?
31 companies on usedby, each with the public page that shows it. See who uses Crescendo.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.