Assembled vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use Assembled and 47 use Talkdesk. No company is listed with both yet. Assembled leads among the Fintech & Payments companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 8, 2026: 84 of 86 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Assembled, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
39
use only Assembled
0
companies use both
47
use only Talkdesk
39 companies use only Assembled, 47 use only Talkdesk and 0 use both, out of the 86 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Assembled, Talkdesk or both: a share of the companies on usedby, not of the market.
Assembled onlyBothTalkdesk only
More common with Assembled
- Fintech & Payments6 of the 7 Fintech & Payments companies on usedby that use either tool use Assembled.
More common with Talkdesk
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
AssembledTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Assembled
Through improved schedule adherence alone, NEXT Insurance has already saved $957K.
NEXT Insurance
Vendor case study, assembled.com, captured Oct 8, 2026
average handle time has dropped by 60%
Preply
Vendor case study, assembled.com, captured Oct 8, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Assembled and Talkdesk
Which is used more, Assembled or Talkdesk?
Talkdesk has more customers on usedby: 47 against 39 for Assembled. Assembled leads among the Fintech & Payments companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Assembled and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Assembled and Talkdesk yet.
Who uses Assembled?
39 companies on usedby, each with the public page that shows it. See who uses Assembled.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.